Privacy Policy
Effective Date: July 2026
1. Introduction
Dulux Fourways (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected, processed and stored responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or interact with our business.
2. Information We Collect
We may collect personal information including, but not limited to:
Full name
Company name (where applicable)
Email address
Telephone or mobile number
Delivery or billing address
Any information submitted through our contact forms
Information relating to enquiries, quotations or product requests
Website usage information, including your IP address, browser type and pages visited through cookies and analytics tools
You are under no obligation to provide personal information; however, certain services may not be available if you choose not to do so.
3. How We Use Your Information
We collect and process your personal information for purposes including:
Responding to enquiries and requests
Preparing quotations
Processing orders and deliveries
Providing customer support
Improving our products and services
Communicating important updates
Complying with legal and regulatory obligations
Maintaining business records
We will only process your personal information where permitted by law.
4. Marketing Communications
We may send promotional offers, product updates or news where you have consented to receive such communications or where permitted by applicable law.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in our communications.
5. Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information only where necessary with:
Delivery and logistics providers
Payment service providers
Professional advisers
IT service providers
Government or regulatory authorities where required by law
All third parties are expected to protect your personal information appropriately.
6. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us to:
Understand website usage
Improve website functionality
Remember user preferences
Analyse website traffic
You may disable cookies through your browser settings; however, certain website features may not function correctly.
7. Information Security
We implement reasonable technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
Destruction
While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Retention of Information
We retain personal information only for as long as necessary to:
Fulfil the purpose for which it was collected
Comply with legal obligations
Resolve disputes
Enforce agreements
Once no longer required, personal information will be securely deleted or anonymised where reasonably practicable.
9. Your Rights Under POPIA
Subject to applicable legislation, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where appropriate
Object to certain processing activities
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa
Requests may be made using the contact details provided below.
10. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
11. Children’s Privacy
Our website and services are not intended for children under the age of 18 years.
We do not knowingly collect personal information from minors without appropriate parental or legal guardian consent where required by law.
12. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Any changes will be published on this page and will become effective upon publication.
13. Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact us using the details provided on our Contact page.
14. Information Regulator
If you believe your personal information has been processed unlawfully, you may lodge a complaint with:
The Information Regulator (South Africa)
JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001
General Enquiries: 010 023 5200
Website: https://inforegulator.org.za